ji55 Privacy Policy
How We Collect, Use and Protect Your Personal Data

1 Introduction

1.1 Ji55 operates Pakistan's premier online casino and sports betting platform at ji55.pro. As an operator serving registered players across Pakistan — including players in Karachi, Lahore, Islamabad, Faisalabad and beyond — ji55 processes personal data as a necessary part of providing secure, compliant and personalised gaming services.

1.2 Ji55 takes privacy seriously. We understand that Pakistani players entrust us with sensitive information, including their mobile numbers, financial transaction records and identity documents. This Privacy Policy sets out our binding commitments regarding how that information is collected, processed, stored, shared and eventually deleted.

1.3 This Privacy Policy is governed by the data protection provisions of ji55's international gaming licence and applicable data protection principles. It applies to all personal data processed by ji55 in connection with the ji55.pro platform, including data collected during account registration, deposit and withdrawal transactions, game participation, customer support interactions and use of responsible gaming tools.

1.4 If you have any questions about this Privacy Policy or wish to exercise any data rights described herein, please contact ji55 at [email protected] or via the 24/7 live chat on the ji55 platform.

2 Data Controller

2.1 For the purposes of this Privacy Policy, ji55 (operating at ji55.pro) is the data controller — the entity that determines the purposes and means by which your personal data is processed. Ji55 is responsible for ensuring that your personal data is handled in accordance with this Privacy Policy and ji55's international licensing data protection obligations.

2.2 Where ji55 engages third-party service providers to process personal data on its behalf (such as payment processors, identity verification providers and gaming software suppliers), those providers act as data processors under ji55's instructions and are contractually bound to process your data only as directed by ji55 and in compliance with applicable data protection standards.

3 Data We Collect

3.1 Ji55 collects personal data through several touchpoints across the platform lifecycle. The categories of data collected and the circumstances of collection are set out below:

3.2 Ji55 does not collect sensitive personal data categories (such as racial or ethnic origin, religious beliefs, health data or political opinions) in the ordinary course of platform operations. Where health-related data is incidentally shared by a player in the context of a responsible gaming interaction, it is treated with the highest level of confidentiality and processed solely for the purpose of providing appropriate support.

4 How We Use Your Data

4.1 Ji55 uses the personal data it collects for the following purposes:

• Account Administration: Creating, maintaining, verifying and closing your ji55 account; authenticating your identity at each login using your registered Pakistani mobile number and password.
• Payment Processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL and Meezan Bank; maintaining accurate transaction records in your PKR wallet.
• Identity & Age Verification (KYC): Verifying that you are who you say you are and that you are 21 years of age or older — a mandatory requirement under ji55's international gaming licence.
• Gaming Operations: Delivering games, live casino tables, cricket sportsbook markets and exclusive games (Piggy Gold, Color Prediction) to your account; recording and settling bets; crediting winnings.
• Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns for indicators of money laundering or financial crime in accordance with ji55's licence obligations; reporting to relevant authorities where legally required.
• Responsible Gaming: Monitoring gaming behaviour for indicators of problem gambling; administering deposit limits, cool-off periods and self-exclusion requests; maintaining self-exclusion records to prevent re-registration during exclusion periods.
• Customer Support: Responding to queries, resolving disputes and maintaining records of support interactions.
• Platform Security: Detecting and preventing fraud, unauthorised account access, bot activity and other prohibited conduct; investigating suspected breaches of ji55's Terms & Conditions.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the ji55 platform's performance, game library, user experience and payment infrastructure.
• Legal & Regulatory Compliance: Complying with ji55's obligations under its international gaming licence, including record-keeping, audit cooperation and regulatory reporting.

4.2 Ji55 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated systems flag an account for fraud or responsible gaming concerns, a human review process is initiated before any material account action is taken.

5 Legal Basis for Processing

5.1 Ji55 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and ji55 — i.e., to operate your account, process PKR deposits and withdrawals, and deliver gaming services. Without this processing, ji55 cannot provide you with its services.
• Legal Obligation: Processing required to comply with ji55's obligations under its international gaming licence — including KYC identity verification, AML transaction monitoring, responsible gaming record-keeping and regulatory reporting.
• Legitimate Interests: Processing carried out for ji55's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, platform security, abuse prevention and platform performance analysis using anonymised aggregated data.
• Consent: Where ji55 seeks your consent for specific processing activities (such as optional marketing communications), we will request that consent explicitly and maintain a record of it. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6 Data Sharing & Disclosure

6.1 Ji55 does not sell, rent or trade your personal data to any third party for marketing, advertising or commercial purposes. Your data is only shared with external parties in the following circumstances:

Payment Processors

Ji55 shares necessary financial data with JazzCash, EasyPaisa, HBL, UBL and Meezan Bank for the purpose of processing your deposits and withdrawals. These processors receive only the data necessary to execute the specific transaction and are subject to their own privacy obligations under Pakistani financial regulation.

Identity Verification Providers

KYC verification requires sharing identity document data with ji55's contracted identity verification service provider. This provider processes your data solely for the purpose of verifying your identity and age on ji55's behalf and is contractually bound to handle it confidentially.

Gaming Software Providers

Live casino table operators and slot game studios may receive pseudonymised game participation data (such as bet amounts and outcomes) as necessary to deliver their games and audit game integrity. Personal identifiers are not shared with these providers beyond what is technically necessary.

Regulatory & Legal Authorities

Ji55 may disclose personal data to its licensing authority, financial intelligence units or law enforcement agencies where legally required to do so — for example, in connection with AML reporting obligations or a valid legal order. Ji55 will challenge requests for disclosure that it considers to exceed legal authority.

Professional Advisers

Ji55 may share personal data with legal, accounting or audit professionals in the course of obtaining professional advice, subject to confidentiality obligations binding those advisers.

7 Cookies & Tracking Technologies

7.1 Ji55 uses cookies and similar tracking technologies on the ji55.pro platform for the following purposes:

• Essential Cookies: Required for the platform to function — including your login session token, language preferences and security verification state. These cannot be disabled without impairing your ability to use ji55.
• Performance Cookies: Anonymised data on how players navigate the ji55 platform — which pages load slowly, which game categories are most visited — used to improve platform performance. No personally identifiable information is included in performance cookie data.
• Functional Cookies: Remembering your preferences, such as "Remember Me" login state, preferred game categories and PKR wallet display settings.
• Security Cookies: Short-lived tokens used to validate the integrity of your session and protect against cross-site request forgery attacks.

7.2 Ji55 does not use third-party advertising or cross-site tracking cookies. No advertising networks or social media tracking pixels are embedded in the ji55 platform.

7.3 You may configure your browser to refuse cookies. However, disabling essential cookies will prevent you from logging in to your ji55 account and accessing platform features. Ji55 is not liable for any degradation in service resulting from your browser's cookie settings.

8 Data Retention

8.1 Ji55 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by legal or regulatory obligation. The following general retention periods apply:

• Account Data & KYC Records: Retained for a minimum of five (5) years following account closure, in compliance with ji55's anti-money laundering record-keeping obligations under its gaming licence.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, including all PKR deposit and withdrawal records.
• Gaming History: Retained for a minimum of three (3) years following the relevant gaming session, for dispute resolution and audit purposes.
• Customer Support Records: Retained for three (3) years from the date of each interaction, for quality assurance and dispute resolution.
• Self-Exclusion Records: Retained for a minimum of seven (7) years from the date of self-exclusion, to prevent re-registration during and after exclusion periods.
• Technical & Log Data: Retained for twelve (12) months from collection, unless extended due to an ongoing security investigation.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Ji55 does not retain data beyond the minimum period necessary for the stated purpose.

9 Your Data Rights

9.1 As a ji55 player, you have the following rights in relation to your personal data, subject to the limitations and conditions described below:

9.2 To exercise any of the above rights, please contact ji55 at [email protected] or via live chat. Ji55 will respond to all valid data rights requests within 30 days. Verification of your identity may be required before processing your request. Ji55 will not charge a fee for handling data rights requests except where requests are manifestly unfounded or excessive.

9.3 Ji55 will not discriminate against you for exercising your data rights — your account standing, bonus eligibility and service quality will not be affected by a data rights request made in good faith.

10 Data Security

10.1 Ji55 implements technical and organisational security measures appropriate to the sensitivity of the personal data it processes. These measures include, but are not limited to:

• TLS 1.3 encryption for all data in transit between players' devices and ji55's servers;
• Encryption of personal data at rest using AES-256 standards on ji55's server infrastructure;
• One-way cryptographic hashing of all account passwords — plain-text passwords are never stored or accessible to ji55 staff;
• Role-based access controls limiting ji55 staff access to personal data to those whose job function requires it;
• Session-based security tokens with automatic expiry after periods of inactivity;
• OTP (one-time password) verification for all withdrawal requests to prevent unauthorised fund removal;
• Regular third-party penetration testing and security audits as part of ji55's gaming licence compliance obligations;
• Incident response procedures covering detection, containment, notification and recovery in the event of a data breach.

10.2 In the event of a personal data breach that poses a risk to your rights and freedoms, ji55 will notify affected players via their registered mobile number within 72 hours of becoming aware of the breach, and will notify the relevant licensing authority as required by ji55's regulatory obligations.

10.3 While ji55 applies comprehensive security measures, no internet-connected platform can guarantee absolute security. You are encouraged to protect your own account by using a strong, unique password for ji55, not sharing your login credentials with any third party, and using the "Remember Me" function only on your personal devices.

11 Children & Minors

11.1 The ji55 platform is strictly for individuals aged 21 years or older. Ji55 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the withdrawal process, and ji55's registration and monitoring systems include measures to identify and exclude underage players.

11.2 If ji55 becomes aware that personal data has been collected from an individual under 21 years of age, all data associated with that individual's account will be permanently deleted and the account will be immediately and permanently closed. No balance will be returned to an account identified as belonging to a minor.

11.3 If you believe that a minor has registered an account with ji55 or is using the platform, please report this immediately to [email protected]. Ji55 treats reports of underage gambling with the highest priority.

12 Responsible Gaming Data

12.1 Ji55 collects and processes data related to your use of responsible gaming tools — including deposit limits set by you, session time reminder configurations, cool-off period requests and self-exclusion records. This data is processed for the following specific purposes:

• To enforce the limits and restrictions you have applied to your account;
• To monitor adherence to self-exclusion periods and prevent re-registration during an active exclusion;
• To identify behavioural patterns that may indicate problem gambling and trigger proactive outreach from ji55's responsible gaming team;
• To maintain audit records required by ji55's gaming licence responsible gaming compliance obligations.

12.2 Responsible gaming data is treated with the highest level of confidentiality within ji55's systems. Access is restricted to those staff members whose roles specifically involve responsible gaming monitoring or regulatory compliance. This data is not used for marketing purposes and is never shared with third parties except as required by ji55's licensing authority.

12.3 Self-exclusion records are retained for a minimum of seven years from the date of exclusion to ensure that ji55 can reliably prevent re-registration by excluded players across that period, in accordance with responsible gaming best practice and licensing requirements.

13 International Data Transfers

13.1 Ji55's server infrastructure and some of its third-party service providers may be located outside Pakistan. When your personal data is transferred to a jurisdiction outside Pakistan, ji55 ensures that appropriate safeguards are in place to protect it — including contractual data protection clauses with all international service providers that bind them to data protection standards equivalent to those applied by ji55.

13.2 Ji55's gaming software providers and live casino streaming studios may process anonymised or pseudonymised game data from servers located in their respective jurisdictions. Personal identifiers associated with game data are processed only within ji55's own systems wherever technically feasible.

13.3 Payment data shared with Pakistani payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) is processed within their respective systems, which are governed by the State Bank of Pakistan's data localisation and security requirements.

14 Updates to This Privacy Policy

14.1 Ji55 reserves the right to update this Privacy Policy at any time to reflect changes in its data processing practices, regulatory requirements or platform features. When material changes are made to this Policy, ji55 will notify registered players via SMS to their registered Pakistani mobile number and display a prominent notice on the platform.

14.2 The effective date of the current version of this Privacy Policy is stated in the header of this document. Continued use of the ji55 platform following notification of a Policy update constitutes your acknowledgement of the revised Policy. If you do not accept the revised Policy, you may close your account by contacting ji55 support.

14.3 The most current version of this Privacy Policy is always accessible at ji55.pro/privacy-policy. Ji55 recommends that players review this Policy periodically to remain informed of how their personal data is handled.

15 Contact Us

15.1 For any questions, concerns or requests relating to this Privacy Policy or ji55's handling of your personal data, please contact ji55 through the following channels:

• Email: [email protected] — please mark your message "Privacy Enquiry" in the subject line. Ji55 aims to respond to all privacy enquiries within 5 business days and all formal data rights requests within 30 days.
• Live Chat: Available 24/7 directly on the ji55 platform. For urgent privacy matters — including suspected data breaches or unauthorised account access — live chat is the fastest contact channel.

15.2 If you are not satisfied with ji55's response to a privacy concern, you may escalate the matter to ji55's licensing authority, whose contact details are available from ji55's support team on request.